Booking Terms and Conditions

Booking Terms and Conditions:

By booking a face-to-face appointment at Acupuncture West London, I hereby confirm that I have read and accept the Terms and Conditions as follows:

Covid-19 Risk Assessment Declaration:

I have not been diagnosed with/tested positive for Covid-19/coronavirus within the last 10 days.
I am not currently displaying any of the symptoms associated with Covid-19?

If your situation changes prior to your appointment, please contact the clinic immediately on 020 8087 2677.

Consent for Treatment:

I understand that, because my treatment may involve touch and close physical proximity over an extended period of time, there may be an elevated risk of disease transmission, including Covid-19.

By submitting this form, I give my consent to receive treatment from the practitioners at Acupuncture West London.

Late Arrivals and Cancellation Policy ( Strictly 24 Hours):

Out of respect to our clientele and so that the clinic can run on-time, we can only hold your appointment for a maximum of 10 minutes following your allotted time. Unfortunately, while we will always do our best to accommodate you, failure to arrive within this time means that we may not be able to see you.

If you need to reschedule or cancel your appointment for any reason, please provide us with a minimum of 24 hours notice. If you are unable to provide 24 hours notice, are more than 10 minutes late and/or fail to attend your appointment, we must charge for the appointment in full.

Invoices and Overdue Payments:

Please note, all invoices must be paid in full on the day of your appointment, or as per the date of your invoice. After 30 days, all outstanding balances will be subject to an additional late payment fee (equivalent to interest of 0.8% per day and calculated from the payment due date). After 60 days, all outstanding balances will be referred to a third-party debt collection and recovery service, and will be subject to additional debt recovery costs. All outstanding balances must be cleared before booking further appointments.